At Finley Trips, your satisfaction is our priority. We take great care in delivering high-quality outdoor gear and travel essentials. If you are not fully satisfied with your purchase, we’re here to help through our refund and return policy.
Eligibility for Returns
You may request a return or exchange under the following conditions:
- The item was received in damaged or defective condition.
- You received a different item than what you ordered.
- The product is unused, in its original packaging, and accompanied by proof of purchase.
Please contact us within 7 days of receiving your order at [email protected] to initiate a return request.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These include:
- Used or worn products
- Items without original packaging or tags
- Customized or special-order products
Return Process
- Contact our support team at [email protected] with your order details and reason for return.
- Once your request is approved, our team will provide instructions for returning the product.
- Ensure the item is securely packed to prevent any damage during transit.
Refunds
Refunds are issued after the returned product is received and inspected. If approved, the refund will be processed through cash on delivery adjustment or replacement arrangement, depending on your preference.
Please note that shipping or handling charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange your product for a different size or item, please mention this in your return request. Exchanges are subject to product availability.
Late or Missing Refunds
If you haven’t received your refund within the communicated timeframe, please contact our support team at [email protected] for assistance.
Contact Us
For any questions or further assistance regarding returns or refunds, please reach out to us at:
📩 Email: [email protected]